Privacy policy

PRIVACY POLICY

Last updated: 15 October 2025

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. INFORMATION YOU PROVIDE TO US

We only collect personal information that is reasonably necessary for our business functions and activities, such as providing our products and services to you.

1.1. Order Information

When you place an order, we collect your name, email address, phone number, and shipping address. We refer to this as "Order Information."

1.2. Payment Information

To ensure your transactions are secure, all online payments are processed through our trusted third-party payment providers — Shopify Payments (including Shop Pay) and PayPal.

We do not collect, store, or have access to your full credit-card details on our company servers. All payment information is handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and other applicable data-protection requirements.

·         PayPal Checkout:
When you choose to pay with PayPal, the entire transaction — including your payment authorisation and card or bank details — is processed directly by PayPal. We receive only the information required to confirm and fulfil your order (such as your name, email address, and shipping details).

·         Shopify Payments / Shop Pay:
Transactions processed through Shopify Payments or Shop Pay use industry-standard encryption and secure tokenisation. Shopify may temporarily retain your card data only for the time necessary to complete your purchase and to meet legal or regulatory obligations. Your payment details are not accessible to us.

If you choose to save your card information for future purchases, this data is securely stored by Shopify under their own PCI-compliant infrastructure — never on our systems — and can be removed at any time through your account settings or by contacting us.

1.3. Device Information

When you browse our website, we automatically collect certain information about your device using "cookies" and similar technologies—such as your web browser, IP address, time zone, and some of the pages you visit. This helps us analyse website traffic and improve performance.

We refer to this as "Device Information."

Please note that while we collect Device Information like your IP address during your browse (which is considered personal information under Australian law), we do not use this data to personally identify individual, casual browsers.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following limited purposes:

2.1. Order Information is used to:

  • Process and fulfil your orders (including shipping and order confirmation)
  • Communicate with you regarding your purchase or inquiries
  • Screen for potential fraud or risk

2.2. Payment Information is used solely and exclusively to:

  • Process your payment for the order through our secure third-party payment processor

2.3. Device Information is used to:

  • Detect potential fraud and security risks (particularly by checking your IP address)
  • Improve and optimise our website experience and marketing performance

We will only send you promotional or marketing information if you have explicitly consented to receive it (e.g., by ticking an opt-in box). You can opt out of receiving these communications at any time by using the 'Unsubscribe' link in any email.

3. INFORMATION SHARING

We value your trust and will never sell your personal information. We only share your information when necessary under the following circumstances:

To Fulfill Services: To operate our online store and process your orders safely and efficiently, we rely on trusted third-party service providers. These partners may only process your information according to our instructions to provide their services. For example:

  • Online Store: Our store is powered by Shopify
  • Payment Processing: By partnering with PCI-DSS compliant gateways, we ensure that your payment information is managed with the highest standards of security

To Comply with the Law: We may disclose information when required or authorized by law, or in response to lawful legal processes such as a subpoena or court order.

To Protect Rights: We may also disclose information to prevent a serious and imminent threat to an individual's life or health, or to protect the public interest (e.g., where reasonably necessary for law enforcement or protecting public revenue).

Additionally, we analyze non-personally identifiable website traffic data to continually optimize our services and website performance.

4. UNDERSTAND YOUR RIGHTS

Access and Correction and Your Privacy Rights
You have the right to request access to, or correction of, your personal information in accordance with the Australian Privacy Principles.

Unsubscribe:
If you are subscribed to our mailing list, you may unsubscribe at any time using the "Unsubscribe" link at the bottom of our emails.

Cookies:
You can manage or disable cookies through your browser settings.

Please note that disabling cookies may limit certain features or affect your shopping experience.

5. COOKIES AND TRACKING TECHNOLOGIES

Cookies help us improve your browsing experience, remember your preferences, and understand how visitors use our website.

We may also use third-party analytics tools (such as Google Analytics) to collect aggregated data for performance and marketing optimisation.

6. DATA SECURITY

Your security is our top priority.

We use industry-standard encryption (such as SSL/TLS) to protect your information during transmission and storage. We ensure that all sensitive customer data is protected by multiple layers of encryption and security measures to prevent unauthorised access, disclosure, or misuse.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

Once no longer required, your personal information will be securely deleted or anonymised.

8. INTERNATIONAL DATA TRANSFERS

Our business and certain service providers (including Shopify) may be located outside Australia, such as in Canada or the United States.

As a result, your personal information may be transferred to and stored in these countries.

We ensure that all such transfers are protected through Standard Contractual Clauses (SCCs) and other approved safeguards to maintain your privacy and data security.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updated version will always be posted on this page with the revised date indicated at the top. We encourage you to review it periodically to stay informed about how we handle your personal information. By continuing to use our website after any updates, you consent to the collection, use, and disclosure of your personal information by [Your Company Name] in accordance with the most recent version of this policy.

10. COMPLAINTS

If you believe your privacy has been breached, please contact us using the details below.

We take all complaints seriously and will respond within a reasonable timeframe.

We will respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).Website: https://www.oaic.gov.au

11. CONTACT US

If you have any questions about this Privacy Policy, wish to access your information, or make a complaint, please contact us at:

Email: help@infinilife.com.au

Postal Address: Suite 16, 139 Cardigan St, Carlton Vic 3053 Australia

Company Name: Infinilife Global Trade Pty Ltd